OUR SERVICES
Our Meter Readings services includes:
- Generate Electronic Import files (MDA, Unibase, Text File etc)
- Generate Master Tenants Report indicating what each tenant is liable to pay and what is recovered from the municipal meters.
- Supplying a monthly meter report to the owner/ managing agent listing any problems we experienced while the meters were read. This includes meters that have stopped working, tampered meters, leaks, etc.
- We read the municipal meters at the same time as the sub meters, thus insuring a true reflection of what is recovered from the tenants and what is payable to council.
- Generate tenant billing accounts.
- We read the municipal meters at the same time as the sub meters, thus insuring a true reflection of what is recovered from the tenants and what is payable to council.
- We keep the cycle as close to 30 days as possible to ensure as little fluctuation in the tenants accounts as possible as well as supplying tenants/owner/managing agent with a list of dates when meters are to be read to enable them to be present when the readings are done and to answer any questions.
- Liaise directly with tenant who have any queries regarding their charges and resolve any disputes as well as educating them how to save money. Example: Leaking taps, running toilets, etc.
Our Municipal Services for City of Joburg customers includes:
- AOD’s.
- Obtaining and Submitting readings to the municipality.
- Correction of Accounts.
- Reconnections.
- Resellers applications.
- Consolidation of accounts.
- Prepaid applications
- Credits and adjustments on account.
- Linking new meters.
- Rates/change of ownership for new property owners.
- Sourcing Job cards for accounts
- Updating number of Living units.
Our Municipal Services for City of Joburg customers includes:
- Reducing the Notified Maximum Demand for Residential and commercial customers.
- Tariff Change Applications.
- Reading Histories directly from Eskom.